Terms of Use

Last updated: April 20 2026

Introduction
Definitions
Acceptance of the Agreement
Account registration
Use of the Platform
Services
Nature and Limitations of Remote Veterinary Services
Restrictions
Professional Standards of the Platform
Warranties and disclaimer
Payments
Termination and refunds
Intellectual property
Discounts
Limitation of Liability
Indemnification
Miscellaneous
Communication

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the Vetifier platform available at https://www.vetifier.com (the “Platform”), which is operated by Vetifier Inc., a Delaware corporation with its principal office located at 2093 Philadelphia Pike #1177, Claymont, Delaware 19703. Vetifier operates the Platform and enables the provision of remote, document-based veterinary second-opinion consultation services by independent, third-party licensed veterinarians (“Veterinarians”). Vetifier does not itself provide veterinary diagnosis, medical treatment, or emergency veterinary care. By accessing or using the Platform, you agree to be bound by these Terms.

Your use of the Platform is also subject to our Privacy Notice and Cookie Notice, which explain in detail how we collect, use, disclose and protect personal data, as well as how cookies and similar technologies are used on the Platform. The current versions are available at:

Privacy Notice: https://www.vetifier.com/privacy-policy
Cookie Notice: https://www.vetifier.com/cookie-policy

If you do not agree with these Terms, you may not use the Platform.

2. Definitions

“Veterinarian(s)” means an independent, third-party veterinary professional who has registered on the Platform and represented to Vetifier that they hold the licensure required to provide the Services. Vetifier applies a screening process, but does not independently verify, warrant, or guarantee the professional standing, competence, or ongoing licensure of any individual Veterinarian.

“Platform” means the Vetifier web application available at https://www.vetifier.com that allows and enables the provision of Services, as defined below, in connection with the health condition of pets.

“Services” means the provision of remote, document-based virtual second‑opinion consultation services (“Second Opinion”) in connection with the health condition of pets, which may include a written report and/or an audio or video call, or any combination thereof, depending on your selected Package. The Second Opinion is intended solely to offer an independent, informational perspective, clarification, or additional insight into an existing diagnosis, treatment plan, or medical concern. It does not constitute a definitive diagnosis, medical treatment, clinical recommendation, or prescription. No physical examination of the animal is performed. The Second Opinion is provided strictly for informational and decision-support purposes and is not a substitute for comprehensive in-person primary veterinary care.

“Client”, “you” or “Pet owner” means a natural person who subscribes to and uses the Platform in order to receive the Services.

“Client Materials” means all documentation, medical records, images, diagnostic findings, descriptions, and other information and materials provided or uploaded by you through the Platform in connection with the Services.

“Agreement” means these Terms, together with any additional terms referenced in or incorporated by these Terms.

3. Acceptance of the Agreement

By accessing or using the Platform, creating an account, or purchasing any Package or Service, you acknowledge that you have read, understood and agree to be bound by this Agreement. If you do not agree with the Agreement, you must not use the Platform or the Services.

4. Account registration

You must create an account to access the Platform and receive Services (“Account”).

During the registration process, you will be asked to provide certain personal data and contact information. You represent and warrant that all information you provide is true, accurate, current and complete, and you agree to keep it up to date.

You are fully responsible for maintaining the confidentiality of your login credentials and for restricting access to your Account, and you alone are responsible for any and all activities that occur under your Account. You agree to immediately notify Vetifier of any actual or suspected unauthorized use of your Account or any other breach of security. Vetifier will not be liable for any loss or damage arising from your failure to comply with these obligations.

Personal data you provide during registration and in the course of using the Platform will be processed in accordance with our Privacy Notice.

5. Use of the Platform

You may use the Platform solely for its intended purpose, in accordance with these Terms and any other instructions or policies made available on the Platform.

Vetifier reserves the right, at its sole discretion, to: (i) determine the features, settings and tools available as part of the Platform; (ii) modify, correct, amend, update, upgrade, enhance, improve, remove, replace or make any other changes to, or discontinue, temporarily or permanently, any features or functionalities of the Platform; and (iii) suspend or restrict your access to the Platform where reasonably necessary (for example, for maintenance, security or misuse).

You agree not to use the Platform in any way that is unlawful, fraudulent, abusive, or that interferes with or disrupts the Platform or the use of the Platform by others.

6. Services

Services are provided solely by the Veterinarians in their independent professional capacity. Vetifier operates the Platform and enables the provision of Services by connecting Pet owners with Veterinarians; Vetifier does not itself provide veterinary diagnosis, medical treatment, or emergency veterinary care. Veterinarians exercise full professional discretion in providing the Services within the scope of their activities and in accordance with the Professional Standards of the Platform (Section 9). Veterinarians are independent contractors and are not employees or agents of Vetifier. Any opinions, advice, or information expressed by a Veterinarian are solely those of that individual and do not represent the views, opinions, or endorsement of Vetifier or its affiliates.

Upon registration, you have the right to choose your desired service package (“Package”). Each Package includes specific terms, including service specifications, deadlines for provision of Services, and applicable prices. Subscription to a specific Package constitutes an additional agreement to these Terms and applies specifically to the Services included in that Package. For details and information, please see the Package options section on our Platform. By purchasing a Package, you agree to the terms outlined in this section, in addition to the overall Terms of Use.

In order to receive the Services under your chosen Package, you are required to upload to the Platform certain information about your pet’s condition, including but not limited to its breed, age, identification number, description of the pet’s medical condition, and any documentation or imagery you have (such as test results, imaging, reports), as well as any other information which may be requested by the Veterinarian in the course of providing the Services, including but not limited to questions, answers, requests for additional information and comments.

Information and materials you provide through the Platform are your sole responsibility. To the extent permitted by law, Vetifier is not liable for any errors or omissions in such data or for any damages or losses you might suffer in connection with it.

7. Nature and Limitations of Remote Veterinary Services

7.1 No Physical Examination; Remote and Document-Based Nature of Services

You acknowledge and agree that the Services provided via the Platform are strictly limited to a remote analysis of the Client Materials. The Veterinarian does not perform a physical examination of the animal. Consequently, you understand that:

The Veterinarian cannot verify the physical condition of the animal through direct observation, palpation, auscultation, percussion or other tactile examination methods.
The Veterinarian may not be able to detect conditions that would only be visible, audible, palpable or otherwise detectable during an in‑person veterinary consultation, including but not limited to cardiac murmurs, abnormal lung sounds, abdominal masses not visible on imaging, subtle neurological deficits, or behavioural signs not captured in your description.
The scope of the Veterinarian’s assessment is necessarily limited to the Client Materials and the Veterinarian’s professional interpretation thereof.
The Remote Second Opinion constitutes a limited‑scope consultancy service and does not replace comprehensive in‑person clinical evaluation and diagnosis.

7.2 Reliance on Client Materials; your obligation for completeness

The Veterinarian’s analysis and Second Opinion are based exclusively on the Client Materials submitted through the Platform. You bear full responsibility for ensuring the accuracy, completeness and quality of all information and materials you provide.

You acknowledge that:

The Veterinarian will assume that all relevant medical history, prior test results, imaging, diagnostic reports and clinical findings have been provided in full and accurately.
If your pet’s medical history is incomplete, omitted or inaccurately represented, the Veterinarian’s opinion may be limited or potentially inaccurate.
If uploaded images or documents are of poor quality, insufficient clarity or inadequate detail for clinical assessment, the Veterinarian may be unable to provide a meaningful opinion or may recommend obtaining additional diagnostic imaging or evaluation.
The Veterinarian is not responsible for seeking out missing information or for errors, omissions or misinterpretations resulting from your failure to provide complete or accurate materials.

You assume all risk associated with incomplete or inaccurate Client Materials and their consequences for the quality of the Second Opinion.

7.3 Informational purpose; not a substitute for primary care

The Service is intended to provide an expert veterinary Second Opinion for informational and decision‑support purposes only. Vetifier operates the Platform to enable this Service but does not itself provide veterinary diagnosis, medical treatment, or emergency care. The Second Opinion is:

Not a substitute for primary veterinary care, initial diagnosis, or comprehensive in‑person medical evaluation.
Not intended to establish a full Veterinarian-Client-Patient Relationship (VCPR) for purposes of prescribing controlled medications, ongoing treatment management or emergency medical interventions.
Not appropriate for diagnosing, treating, curing or preventing disease as a standalone intervention.
Intended to complement and inform, not replace, your relationship with your primary veterinarian.

You agree to:

Maintain an active relationship with a local, in‑person primary care veterinarian for your pet.
Share the Second Opinion with your primary veterinarian before making any changes to your pet’s treatment plan.
Follow the guidance of your primary veterinarian regarding medical decision‑making, treatment protocols and urgent care needs.

The Veterinarian expressly disclaims liability for any adverse outcomes, delays in appropriate treatment or complications resulting from your decision to alter treatment based solely on the Second Opinion without consulting your primary veterinarian.

7.4 Exclusion of emergency services

The Platform and Services are not intended for emergency situations or life‑threatening conditions. The Services operate on a consultation timeline that may not accommodate urgent medical needs.

If your pet is in acute distress, shows signs of severe illness, or requires immediate intervention, you must seek immediate in‑person veterinary care and must not rely on the Platform for time‑sensitive medical decision‑making.

Neither the Veterinarian nor Vetifier accepts liability for:

Delays in treatment caused by your use of the Platform instead of seeking immediate emergency care.
Adverse outcomes resulting from postponing urgent in‑person consultation while awaiting a Second Opinion through the Platform.
Consequences of your decision to wait for a remote consultation in a medical emergency.

7.5 Limitation of professional liability for Veterinarian

To the fullest extent permitted by applicable law, the Veterinarian shall not be liable for:

Diagnostic limitations due to lack of physical examination: any condition, disease or medical status that cannot reasonably be detected, assessed or ruled out through document‑based analysis alone, including conditions only visible or palpable on physical examination.
Reliance on incomplete or inaccurate Client Materials: any error, misdiagnosis or adverse outcome resulting from your failure to provide complete, accurate, current or relevant medical information.
Quality of Client Materials: any limitation in the Veterinarian’s ability to assess the pet due to poor image quality, inadequate documentation or insufficient detail in the materials provided.
Treatment decisions or delays: any adverse outcome, delay in treatment or medical complication resulting from your reliance on the Second Opinion without independent verification or consultation with your primary veterinarian.
Failure to seek emergency care: any injury, illness progression or death resulting from your decision to use the Platform in lieu of immediate in‑person emergency veterinary care.
Changes to treatment: any adverse consequences from your decision to alter, initiate, discontinue or modify your pet’s medical treatment plan based on the Second Opinion without your primary veterinarian’s agreement and supervision.

The Veterinarian’s professional liability for Services provided through this Platform is strictly limited to the quality and accuracy of their professional analysis of the Client Materials provided, as judged against the standard of care applicable to remote, document‑based veterinary consultation by a qualified veterinarian with the same expertise.

7.6 Standard of care

The standard of care applicable to Services provided through the Platform is the standard of care expected of a qualified veterinarian providing a remote, document‑based Second Opinion based on materials provided by a non‑veterinary third party (the Client), not the standard of care expected of a veterinarian conducting a comprehensive primary care examination or ongoing medical treatment.

8. Restrictions

You agree to use the Platform in compliance with these Terms, any other terms or policies that may be published and applied through the Platform, and all applicable laws and regulations. You are solely responsible for any of your actions that could reasonably be construed as a breach of these Terms or applicable laws.

You may not:

make any copies of, modify, adapt, disassemble, translate, decompile, reverse engineer, create derivative works from, circumvent, hack or gain unauthorized access to the Platform or any content residing therein;
attempt to access or derive the source code or architecture of the Platform or work around any technical restrictions or limitations in the Platform;
sublicense, resell, rent, lease, assign, transfer any right, share, broadcast or otherwise commercially exploit or make the Platform available to any third party;
use the Platform in any fraudulent or unlawful manner;
remove, obscure or alter any notices of proprietary rights, disclaimers or warnings that appear in the Platform;
use, access or attempt to access the Platform via automated means (including bots or spiders) unless explicitly permitted by Vetifier;
use Vetifier’s name, logo or trademarks without Vetifier’s prior written consent;
access the Platform in order to build a similar or competitive product, content or service.

Vetifier reserves the right to immediately terminate or suspend your Account, without notice or liability to you, if it reasonably suspects that your access to the Platform or use of the Services poses a security risk to the Platform, Vetifier, other users or any third party.

9. Professional Standards of the Platform

Veterinarians registered on the Platform are required, as a condition of registration, to represent that they hold appropriate licensure and to agree to adhere to applicable ethical and professional standards in veterinary medicine, including competence, professionalism, honesty and integrity, independence and impartiality, confidentiality, and non-discrimination. These professional obligations apply in harmony with the limitations described in Section 7. Nothing in these Terms modifies a Veterinarian’s obligation to act ethically and in the best interests of animal welfare within the inherent limitations of remote, document-based consultation. Vetifier’s screening of Veterinarians does not constitute a warranty or guarantee of any individual Veterinarian’s professional standing, competence, or ongoing compliance.

10. Warranties and disclaimer

Vetifier represents and warrants that: (i) it has full legal authority to enter into this Agreement; (ii) it has the necessary knowledge and skills to provide the Platform in compliance with industry standards and applicable laws; (iii) Vetifier applies a screening process intended to confirm that Veterinarians registered on the Platform hold appropriate licensure and qualifications to provide the Services, but Vetifier does not warrant or guarantee the professional standing, competence, or compliance of any individual Veterinarian; (iv) Vetifier will make commercially reasonable efforts to enable the provision of the Services by connecting Veterinarians with Pet owners registered on the Platform; (v) to Vetifier’s knowledge, the Platform does not infringe on the proprietary rights of any third party; and (vi) Vetifier will use commercially reasonable efforts to secure the Platform from bugs, viruses, Trojan horses, and similar harmful components.

The Services are remote and document-based and do not involve in‑person evaluations, physical examinations, or the diagnostic safeguards and procedures typical of in‑person veterinary care. Accordingly, a Veterinarian may not have access to facts or information that would ordinarily be available during an in-person consultation. To reduce risk arising from this limitation, Vetifier strongly encourages you to discuss the Second Opinion with your primary, local veterinarian in person before making any decisions regarding your pet’s care. By using the Platform, you acknowledge that you are aware of this limitation and agree to assume the risks associated with it. You further acknowledge and agree that: (i) the Second Opinion does not replace a full medical evaluation, definitive diagnosis, or in‑person examination by a veterinarian; (ii) the Veterinarian may be unable to obtain information that would ordinarily be obtained through a physical examination; and (iii) the absence of a physical examination may affect the scope and completeness of the Second Opinion.

You acknowledge and agree that Vetifier, in its capacity as a platform operator, and the Veterinarians shall not be liable for any damages, losses, or adverse outcomes arising from: (i) the inherent limitations of remote, document‑based veterinary assessment; (ii) incomplete, inaccurate, or misleading Client Materials; (iii) your failure to consult with or follow the recommendations of your primary veterinarian; (iv) your decision to alter or discontinue treatment based on the Second Opinion without primary veterinary approval; (v) any condition not reasonably diagnosable through document review alone; or (vi) delays in seeking emergency veterinary care while using the Platform.

You acknowledge and agree that Vetifier does not modify, endorse or guarantee the content shared by Veterinarians.

Except as otherwise expressly stated in these Terms, Vetifier and the Veterinarians disclaim all warranties, express or implied, including but not limited to: (i) warranties of merchantability, fitness for a particular purpose, or non‑infringement; (ii) warranties that the Platform will operate error‑free, without interruption, or free from harmful content, viruses, or defects; and (iii) warranties that the Services will produce a definitive diagnosis, constitute medical advice, or guarantee any particular outcome for your pet.

The Platform and Services are provided “as‑is” and “as available.” To the fullest extent permitted by applicable law, Vetifier, in its capacity as platform operator, and the Veterinarians shall not be liable for damages or adverse consequences arising from your use of the Platform or the Services except as otherwise expressly provided in these Terms.

11. Payments

The price due and payable by you shall be as stated when ordering the desired Package (available on the Platform in the section describing the packages and pricing).

Upon choosing a Package, you will be asked to provide your payment details. By completing your payment details, you confirm that the payment method being used is yours or that you have authority to use it. All required fields must be completed. Payment is required in advance, prior to the provision of the Service.

If you are unsure about any of the Service descriptions in our Package options, you may contact Vetifier Customer Support at support@vetifier.com with any questions, and Vetifier will assist you.

Vetifier will facilitate your payment of the applicable price on behalf of and upon the authorization of the Veterinarian, in a manner that shall be considered the same as payment made directly by you to the Veterinarian.

Prices paid by you are final and non‑refundable, unless otherwise specified in these Terms (including the refund rules in Section 12) or in specific discount or promotional terms communicated by Vetifier.

If you choose to utilize your pet insurance to purchase the Services, Vetifier does not guarantee that your insurance coverage will be honored by your insurance plan for these Services. For additional information, please contact our team at office@vetifier.com.

12. Termination and refunds

This Agreement commences on the date you accept its terms by accessing or using the Platform and continues for as long as you use the Platform and/or until the Services under your Package have been fully provided, unless terminated earlier in accordance with this Section.

Notwithstanding anything to the contrary, Vetifier reserves the right, at its sole discretion, to terminate these Terms with respect to you, or to generally cease offering or deny access to the Services or any portion thereof, at any time and for any reason, with or without notice. Unless otherwise expressly provided in these Terms or in writing by Vetifier, Vetifier shall not incur any liability to you as a result of such termination.

If you choose a Package that implies a specific Veterinarian and that Veterinarian, for whatever reason, is not able to accept the Service, Vetifier will offer you another Veterinarian. If you accept this offer, Vetifier will deduct and refund the amount corresponding to the difference between the price of the package that implies you chose a specific Veterinarian and the price of the package in which Vetifier selects the Veterinarian for you. If you do not accept the alternative Veterinarian for any reason, or in the exceptional case where Vetifier is not able to find a suitable Veterinarian, Vetifier will refund the entire price amount.

Cancellation by Pet owner:

You have the right to cancel the Service within 72 hours (3 working days) from the moment of submitting the chosen Package plan, for any reason. In that case, you will receive a refund in the amount of 80% of the Package price.

Pet death refund policy:

In the event your pet passes away before the Service is provided and delivered:

100% refund if the Veterinarian has not commenced analysis of your case (i.e., your case has not yet been assigned);
80% refund if the Veterinarian has commenced the analysis but the final Second Opinion report has not yet been delivered to you;
No refund if the Second Opinion report has already been delivered to you.

Notwithstanding the above, once the Service is provided and you receive the Second Opinion report, you will not be able to cancel the Service and you will not receive a refund.

Upon termination of this Agreement: (i) the rights granted to you under this Agreement shall immediately terminate; and (ii) any Sections herein that by their nature should continue to apply following termination shall remain in effect, including payment obligations (if applicable), disclaimers, limitations of liability, privacy, confidentiality and intellectual property provisions.

13. Intellectual property

All rights, title and interest in and to the Platform and its content (including but not limited to software, text, graphics, logos, button icons, images and other materials) are owned by Vetifier or its licensors. Except as expressly permitted in these Terms, you are granted no rights in or to the Platform or any content. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any of the content on the Platform without Vetifier’s prior written consent.

14. Discounts

From time to time, Vetifier may offer discounts, promotions or special offers. Any such offers are subject to any additional terms that Vetifier communicates at the time of the offer. Unless otherwise specified, discounts are non‑transferable, may not be exchanged for cash, and may be revoked or changed at any time at Vetifier’s discretion.

15. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Vetifier and/or its suppliers, employees, or representatives be liable for any indirect, punitive, incidental, special, or consequential damages of any kind arising out of or in any way connected with: (i) the use or performance of the Platform; (ii) the enabling of, or failure to enable, the provision of Services; or (iii) the acts or omissions of any Veterinarian in the provision of Services.

To the maximum extent permitted by applicable law, in no event shall Vetifier and/or its suppliers, employees and representatives be liable for any indirect, punitive, incidental, special or consequential damages, or any damages whatsoever arising out of or in any way connected with the use or performance of the Platform and the enabling of the provision of, or failure to enable the provision of, the Services.

For clarity and in accordance with Section 7, the liability of Veterinarians is further limited to the quality and accuracy of their professional analysis of the Client Materials provided, judged against the standard of care for remote, document‑based second opinions. Veterinarians shall not be liable for: (i) diagnostic limitations inherent to the absence of physical examination; (ii) incomplete or inaccurate Client Materials; (iii) treatment decisions made by you or your primary veterinarian; (iv) outcomes not reasonably foreseeable given the information provided; or (v) any matter falling outside the scope defined in Section 7 of these Terms.

If any of the foregoing limitations are deemed unenforceable or if any liability of Vetifier is established, then to the greatest extent permitted by law, you agree that the entire aggregate liability of Vetifier and your sole remedy in any case arising out of or relating to the Agreement shall be limited to monetary damages that in the aggregate may not exceed the amounts paid by you to Vetifier in the twelve (12) months preceding the event giving rise to the claim.

You agree that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis of the bargain between Vetifier and you. You understand that the Platform would not be provided without such limitations.

Neither party shall be liable for breaching its obligations due to a circumstance it reasonably could not have foreseen and which is beyond its control, such as a force of nature, an act of a legislative or executive authority, war, civil unrest, an act of terror, strike, non‑trivial cyber‑attack, failure of a third‑party hosting provider, Internet failure or any other circumstance qualifying as force majeure under applicable law.

16. Indemnification

You agree to defend, indemnify and hold harmless Vetifier and its affiliates and representatives from and against any and all claims, damages, judgments, awards, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your violation of this Agreement; (ii) your use of, or inability to use, the Platform or the Services; or (iii) any violation of applicable laws or the rights of a third party (including property, privacy or intellectual property rights) by you or by any person using your Account.

17. Miscellaneous

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware (USA), without regard to its conflict‑of‑law principles.

In the event of a dispute related to the application of these Terms or arising out of or in connection with the Agreement, the parties shall first attempt to resolve such dispute amicably. In the event of failure of such peaceful resolution, all disputes shall be settled by arbitration organized in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules, with arbitration proceedings conducted in Wilmington, Delaware (or by virtual proceedings where permitted by AAA rules).

This Agreement constitutes the entire understanding and agreement between the parties with respect to the use of the Platform and the provision of Services. If any provision of these Terms is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under any circumstances. Failure by Vetifier to enforce any rights or to take any action against you in the event of any breach hereunder shall not be deemed a waiver of such rights or of subsequent actions in the event of future breaches.

18. Communication

If you have any questions regarding the Platform, the Services or this Agreement, please contact the Vetifier team at: office@vetifier.com.

Privacy

For privacy‑specific requests regarding your personal data and your privacy rights, please refer to our Privacy Notice and contact us at: privacy@vetifier.com.

Terms of service